FAQ

How much is Shipping?

FREE when you spend $50 or more, otherwise a flat rate of $7.95 across Australia applies.

How long after I place my order will I receive my order?

Our team work hard to get your order out as quickly as possible.

We expect our socks to be on your feet in 3-5 business days, 4-10 for regional areas.

Please note that during special events and the holiday season (November/December) delivery times may be longer than usual due to Australia Post's work load.

Can I change my order after I have placed it?

Please send our customer service team an email with your order details and we will try our best to fix the order for you.

Unfortunately we cant 100% guarantee that we can catch the error before it is processed.

What is your Return policy?

The Only Socks aims to provide you with confidence in our products and our return policy is set to ensure a happy shopping experience with us.

If you are not satisfied with your product, please return your items within 30 days of purchase.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges.

As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

Any refunds made by us will be processed back to the original payment method when you placed your order.

We do not take responsibility for any items lost during the return shipping.

How do I return or exchange an item?

To ensure a smooth and seamless process, please send your items in original/sealed packaging and with the label intact along with the order number

Include instructions on how we should process your return, (e.g. for refund, for exchange to, style, etc.).

For exchanges, please clarify the alternative product by specifying SKU/item number (please note that exchanges must be for applicable products of equal or lesser value).

As soon as we receive your return shipment, we will process your request and send you an email confirmation.

Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.

If you have any questions regarding the process, please contact us - info@onlytheonly.com

What are your socks made from?

We have the perfect mix of Cotton, Elastaine and Nylon.

How should I look after my socks?

We work hard to ensure that our socks are amazing quality for your feet.

Although, the life span can vary depending on the care and handling of your socks.

For our socks, we recommend a washing temperature of 40°C/104°F.

All socks should be turned inside out and ironing should be avoided.

Even though our socks are durable, they will last longer if they are kept out of the dryer.